Utility providers

Who to call when you're going to move

The following shows utility providers in the Durham area. Durham residents can also call the city’s One Call service for more information, 560-1200.


Duke Energy

  • Apply for electricity by calling 1-800-777-9898 or by visiting the Duke Energy website.
  • Orders for electricity are processed Monday-Saturday, 8:00am-9:00pm
  • Allow 3-5 business days for your order to be processed.

Natural Gas:

PSNC Energy

  • Apply for gas service by calling 1-877-776-2427.
  • A deposit may be required to set up a new account. The deposit amount is based on the previous usage at your new address.
  • It can take 2 days to 1 week (peak move-in season) to start gas service.


City of Durham - Water Management

101 City Hall Plaza

(919) 560-4411

Office Hours:

8:00am to 5:00pm, Monday - Friday

  • To activate water service, you must go to City Hall Plaza and provide the following:
    • A $50 deposit or credit reference letter from another utility
    • A copy of your lease agreement
    • Social security card or a photo ID

Heating Oil:

Couch Oil Company

(919) 286-5408

Office Hours:

Monday-Friday, 8:00am - 5:00pm, Saturday, 9:00am - Noon

Don C. Christian Co., Inc.

(919) 596-8196

Office Hours:

Monday-Friday, 8:00am - 4:00pm



  • Apply for phone service by calling 800-483-4000.
  • You may also apply for service by visiting the GTE Phone Mart at Northgate Mall, Telephone: 286-7336 Hours: Monday-Saturday, 10:00am-9:00pm.
  • A deposit may be charged to set up a new account
  • A connection charge is required to start your new telephone service. Installation charges generally appear on your first telephone bill.
  • Phone connection normally takes 2 business days.

Cable TV:

Time Warner Cable

708 E. Club Blvd. Durham, NC 27704

(919) 220-4481

To order cable television service, call 1-888-489-2666.

Cable hookup requires payment for installation and one month’s service.


City of Durham Solid Waste Management

1833 Camden Ave

Durham, NC 27701

(919) 560-4185

Tidewater Fibre Corporation

1017 S Hoover Rd

Durham, NC 27703

(919) 957-8803

Garbage, Trash, and Landfill:

City of Durham Solid Waste Management

1833 Camden Ave

Durham, NC 27701

(919) 560-4185